Privacy Policy

1. Introduction

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy describes what information we collect, why we collect it, and how you can control it.

2. Data We Collect

• Account Information: name, email, billing address, phone number, login credentials.
• Payment Information: processed via third-party payment providers; we do not store full card details.
• Service Usage: domain registrations, hosting plan usage, server logs (IP, browser type, access times).
• Support Data: tickets, chats, or emails you send to us.
• Marketing Data: newsletter sign-ups, opt-ins, and preferences.

3. How We Use Your Data

• To provide, manage, and maintain hosting and related services.
• To process payments, renewals, and billing.
• To deliver customer support and respond to inquiries.
• To send service updates, security alerts, and account notifications.
• To send marketing communications where you have consented (you may opt-out at any time).
• To meet legal obligations and prevent fraud or abuse.

4. Legal Bases for Processing

Under GDPR/UK GDPR, we rely on the following legal bases:

• Contract: to deliver services you purchase.
• Consent: for marketing communications or optional features.
• Legal Obligation: to meet financial, regulatory, or compliance requirements.
• Legitimate Interests: to improve services, ensure security, and prevent misuse.

5. Sharing & Disclosure

We do not sell your personal data. We may share it with:

• Service providers: domain registries, SSL authorities, payment processors, support tools.
• Legal authorities: when required by law, court order, or to protect rights and safety.
• Corporate events: in case of merger, acquisition, or sale of assets, your data may be transferred.

6. Cookies & Tracking

We use cookies and similar technologies for:

• Essential site functionality and login sessions.
• Analytics (e.g., Google Analytics) to improve our website.
• Marketing, where you consent (e.g., remarketing pixels).

You can manage or disable cookies in your browser settings, but some features may stop working.

7. Data Storage & Security

• We store data on secure servers in the UK/EU with encryption at rest and in transit.
• We implement firewalls, access controls, and regular security audits.
• Despite safeguards, no system is 100% secure; you use our Services at your own risk.

8. Your Rights (GDPR/UK GDPR)

You have the following rights:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Erasure (“right to be forgotten”), where applicable.
• Restriction or objection to processing.
• Data portability in a structured, commonly used format.
• Withdraw consent at any time (e.g., marketing).
• Lodge a complaint with the ICO (UK) or your local supervisory authority.

9. International Data Transfers

Where data is transferred outside the UK/EU (e.g., US-based providers), we ensure safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

10. Data Retention

We retain personal data only as long as necessary:

• Account data: while your account is active.
• Billing records: at least 6 years to meet financial regulations.
• Support communications: typically 24 months unless longer required.

11. Third-Party Services

We integrate with third parties (domain registries, SSL providers, payment processors, analytics). Their use of data is governed by their own policies.

12. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we learn we have inadvertently collected such data, we will delete it.

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with a new “Last updated” date. Significant changes will be notified to you via email or dashboard.

14. Contact

If you have questions or wish to exercise your rights, email us at contact@saplinghosting.com.